Addressing the customer service agent shortage with the right technology

Addressing the customer service agent shortage with the right technology

A recent Bloomberg article kicked in: call centers are severely understaffed and the customer experience is deteriorating accordingly. Waiting times at call centers have tripled in recent years. I admit it – the survey that led to this conclusion was conducted in the US. Furthermore, the average duration of a call appeared to have increased, … Read more

Cabinet invests in strategic position of industry and sustainability | news item

Extra corona shot for people over 70, residents of nursing homes and people with a severely reduced resistance |  news item

News item | 08-07-2022 | 15:00 The Netherlands wants to be an international leader in making industry more sustainable and thereby strengthen our economy. The government also wants the Dutch technological and traditional (manufacturing) industry to continue to play a significant role in crucial global production chains, such as microchips. In order to achieve this, … Read more

European Union (EU) adopts sixth sanctions package against Russia | news item

European Union (EU) adopts sixth sanctions package against Russia |  news item

News item | 03-06-2022 | 12:40 On June 3, 2022, the European Union (EU) adopted the sixth sanctions package against Russia. The sanctions have been imposed because of the continued Russian aggression against Ukraine. The new sanctions target, among others, oil imports, Russian banks, media companies, the defense and security sector, and responsible persons and … Read more