Difficult digital care widens health gap

The ever-growing digitization can contribute to efficient and effective care. But only if really everyone can use eHealth. Involve people who are not digitally skilled in devising and developing digital care, so that they can also have an online consultation with a general practitioner, use health apps or buy medicines on the internet.

People who need the most care, such as people with a chronic illness and the elderly, are often not involved in the development of digital healthcare innovations. Millions of people have limited digital skills, have difficulty reading or simply cannot access eHealth.

Solution is simple

1 in 5 people have trouble with the internet, computers and apps. These millions of people will be sidelined if policy makers, clients and developers do not take them into account when devising and developing policy, apps or other interventions. It’s obvious to involve the intended user when you’re developing something for him or her. But that still happens too little.

coalition agreement

New figures from CBS show an increase in internet use for our health among all walks of life. But people with lower education and older people are lagging behind. The new cabinet mainly refers to the training of digitally disabled people as a way to prevent the accessibility of care from diminishing. We also see the solution especially in the development of digital tools: clients, developers and healthcare professionals must take into account less digitally skilled people and provide comprehensible tools and information. And healthcare organizations need to recognize limited digital skills in patients and provide appropriate help and guidance. Only then will digital care really work for everyone.


If tools are easy to use by everyone, eHealth can actually increase the chance of good health and care. For everyone. Dicky Gingnagel learned to read and write at a later age: ‘It is often thought that people who have difficulties with computers do not use them. want to make. But that’s not the case at all. People want to, but it is often too difficult. And if it’s too hard, people give up. Make it easy so that everyone can keep up with digital.’

Knowing more?

About how to make eHealth that everyone can use

About how to involve the people concerned in planning, development and implementation

Leave a Comment